It's 4:45am, Pacific Time. I should be asleep after being up for over 24 hours (with about an hour or so nap) and four time zones. But I wanted to get this out before I slept.
We were set to fly out of JFK on Jet Blue at 9:10am. I was already planning on staying at Rocky's last night to cut down on the driving time, and we were going to pick up Trey on the way to JFK. Of course, "February Fury" or the "Nor'easter of 2007" started to put a damper on that. So, due to inclement weather, Rocky and I set off for Jersey City at 5am and planned to do well under the speed limit on the way. Surprisingly, all went well as far as that goes...until we got lost in Jersey City and spent longer trying to find Trey's apartment than it took us to drive from Rocky's. (That I blame on Mapquest and my decision to skip directions when I recognize roads further down the directions instead of actually going step-by-step.)
Once Trey was in the car, we set for the airport. Again, surprisingly easy. We got there with plenty of time to spare. The rental car drop off went well (albeit slightly more expensive than the first quote, but still cheaper and more pleasant than a cab ride from Newark Airport). We got on the safest Air Train ride we could possibly have been on when storm troopers with large guns got on right before us.
At the Jet Blue terminal, things gradually started getting worse. It started, simply enough, when we were told that there was no Burger King in the terminal, after Trey started getting our hopes up for a greasy sausage croissanwich. Then we were told at baggage check that, as of that time, they stopped boarding all flights. Okay, terrific.
Trey and I got in line at Aunt Butchies (yes, you read that correctly), to get the closest thing to our fattening breakfast that we could fine. The two girls who worked there were so rude and so slow, they had a line going down the terminal, gave attitude to people getting specialty coffees (don't work there if you don't want to make the damn coffee), and would wait until after you ordered your sandwich to let you know that the mysterious person working in the "kitchen" was on a break.
Since both our company manager and her assistant were already on the west coast for our layoff, I was recruited, with the promise of alcohol, to do a head count, to make sure no child is left behind. Fine, I can do that. About twenty minutes before boarding, I get a call from Maria who doesn't have the confirmation number for her cello's seat. (Oh, right, for those of you who don't know, the cello gets its own seat on the planes. Isn't that nice? On the bus, it's wrapped in an egg crate and the bungee corded into a dog bed in the front of the bus. I wish I were making this up.) I hadn't saved our confirmation numbers to my computer, so I was frantically trying to get an internet connection, but then decided to take the equally frustrating route...calling my mother, having her sign on to my e-mail, and walking her through getting me the phone numbers. A note on Terry O'Connell - she is a dear, sweet woman and I love her to death...but she is the least technologically advanced person you will ever meet. However, she has been making progess, since she learned how to text message on her phone...which surprised me since I'm still not sure she knows how to check voicemail. Anyway, because of her leap in the wonderful world of e-mailing, I thought she'd be able to help. And she did, thank God!!, and the cello was safe (again, thank God!!).
Get to the gate - our flight is delayed. Fine, we'll go with it. We set up camp in a nice corner of the terminal and wait...as the hours slowly pass by. We watch the weather start to get worse. Flights keep getting delayed and then later flights are getting cancelled, but earlier flights are still delayed, indefinitely. Thankfully, everyone who's supposed to be there is there, and we wait.
And wait.
We notice that, despite the cancellations and crowding of the terminals, people seem to, overall, be in good spirits. Not counting us, who kinda adopted a "not my problem, we'll see what happens" attitude, people coming to the counters were getting good answers from the employees and accepting them, because what else can they do? At this point, I'm impressed with some of the Jet Blue employees and how they're handling things.
And we wait some more.
Our flight was supposed to leave at 9:10. It's around 2:30 when things start to get interesting. (Hang on to your hats.)
Jennifer was flying Delta out of LaGuardia because of an audition she wanted to stay later for. Her flight gets cancelled. She calls me to see if our flight, though delayed, is closed or not, because she still has a seat on our flight. I check, it's not, she can still claim her seat if she's there more than a half an hour before boarding, I tell her to come to JFK, because we ain't goin' no where. Rock on. 3:30 or so, Jennifer gets there. We both feel like rock stars because I got all of our group members together, and she makes a flight while getting a refund from Delta for the other one. Woo-hoo. I swear to you, I hug Jennifer and tell her I'm happy that she's here...our flight gets cancelled. Well, now, all Hell breaks loose.
My simple job of being head counter now becomes, "How do we get 17 people (and a cello!) to Oakland, California?" Nicole's in the air, so she's unavailable. I call Kristin, and we brainstorm a couple ideas, and decide for us to get on standby for the next flight. Terrific. I get in line, discuss the 4:20 flight with the guy at the desk, who tells me that there are already 40 people on the standby list ahead of us, so we probably won't all get on there at the same time. Fine. However, just because our person makes it on the flight, doesn't mean our luggage will. Not fine. I get out of line, and then am told by Kristin, who has spoken to our producer as well, that I should take what they can give us. Better for us to be in California than our luggage. Great. (PS - No one in our group is in favor of this plan, mostly because we want our clothes which we've packed for a couple months, and also things are in suicases that we kinda need, for example, Ed's saxophone. Yes, the saxophone you can check, but not the cello.) Back in line I go, and get 18 passes for standby, mostly out of good faith to show the producers I tried, never expecting us to get on.
And we wait again. Nicole has landed by this point, and she is working with our travel agency (who I also got on the case) to get us on other flights with Jet Blue or other airlines).
By this point, the terminal is pretty chaotic. People are cranky, no longer polite, and the employees don't know what to do with themselves. (Those girls from Aunt Butchies, when I passed by, seemed fairly frantic at the amount of people they were dealing with. Serves you right, bitches!)
Meanwhile, our luggage, which hadn't been claimed, because what were we going to do with it?, is sitting in piles down at baggage claim. Our substitute trombone player, Matthew, seemed to think there was a rhyme and reason to the piles, but Sarah completely disagreed. The fact was, it was all out in the open for anyone to come and take. Teriffic. Terrific.
I get flight information from Nicole, and our group is getting split up. About half of us are on a 9:40 flight to Sacramento, and other half are on the same flight we're going standby for (which, again, had been significantly delayed). We're told by Nicole to go to a desk and get our new boarding passes printed out, since we are confirmed on these flights by our travel agency, and, when doing that, ask the people at the desk what's being done about our luggage.
Everything happened so fast at this point. We went to our boarding gate, and tried to get our passes printed, but the guy manning our gate stepped away. The service line was a good two and a half hours long, so they weren't going to help. The only thing we could do was push our way through and talk to our Jet Blue employee in the sweater vest to help us.
He stuck to his guns that they weren't calling standby yet and wouldn't listen when I said we were confirmed on the flight. When he took a name to check us, he said, "You haven't checked in yet", and I said, "That's what we're trying to do." He said he was dealing with boarding proceedures and couldn't check us in.
This, my friends, is when I became the spawn of Terry O'Connell - not the techonologically lacking one, but the one that has no patience when dealing with stupid people and gets LIVID! Those of you know me know I hate confrontation, and will usually get trampled on like a door mat. NOT TODAY, MY FRIENDS!! I was tired and cranky, and pissed because I was doing a job that was not mine to begin with, and I wanted to get to California!
Service employers, beware: give your employees a name tag and I will use it, preferably at a high volume in the middle of a crowded terminal. Once our sweater-vested friend said he couldn't check us in, I said, "Please check us in, OLIVER. Why can't you, please, check us in, OLIVER?" which, I was told later, seemed to scare him. He said he was going to need a superviser to do it, to which I promptly raised my voice in the direction of the service line and screamed, over a croweded terminal, "CAN WE GET A SUPERVISER OVER HERE TO HELP US, PLEASE? IS THERE A SUPERVISER WHO CAN HELP US CHECK IN AT THIS GATE, PLEASE?" It didn't work in the sense that a superviser came over, but someone at the service desk looked my way, and I cut a two and a half hour line of people, barged my way to the front, apologized to the man she was helping for my being rude and told the girl at the desk what was going on.
This frustrated me more because she wasn't listening to what I was telling her. She asked how come we weren't checked in; "we were trying to". How did you get past security without a boarding pass? "We have boarding passes from our earlier flights and standby ones for this one." So you're riding standby. "No, now we're confirmed on this flight." How did you check in? "We're trying to check in now." How weren't you able to check in? "We've been in the terminal since 7am." And so on and so on.
I gave her all our boarding passes and she managed to check us in, with about a minute to spare. Not only did I cut the two hour line, but we bumped past the 40 people on standby at this flight as well. An old man stood next to me, bitching about us, saying we "better be legitimate. Just because you raise your voice doesn't mean things should get done for you." If I wasn't afraid the wrath I would have unleashed on him would have sent him and his pushy wife into an early-ish grave, I would have told him where he could stick one of those idling airplanes outside.
We were the last 8 people on the plane. I am now thoroughly exhausted, and I sat down, hearing now only whimpering children around me...but there was a scared little dog on the plane, too. At this point, I couldn't complain. However, I should have, when we sat on the plane for about three hours longer, while we de-iced or waited for other planes to.
I will say though, that the children were very well behaved, considering they were on the plane for 9 hours total. If I was their ages, I would have been cranky and uncomfortable, too. Hell, I was, and if it was socially acceptable for a 25-year-old man to cry that audibly, you can bet your ass I would have, too. It was actually a pretty good flight, after a bumpy beginning and a panic attack in the middle. I was sitting between two very enjoyable women, and the stewardess told me my screwdriver was on the house. :-)
Meanwhile, because I know you're curious about the loose ends of the story...
The flight to Sacramento got cancelled, which contained both of our female leads, our second male lead, one of our dance captains, and three orchestra members. We might not have a show tomorrow after all, since that male lead doesn't have an understudy and the new one isn't rehearsed. And our luggage didn't make it to Oakland, but maybe we'll see it tomorrow. So, we're down all those company members, our luggage...and a cello! They're all in New York, still. |